CERTWO CTI
CERTWO CTI is a subscription based CTI Application built 100% on top of Salesforce.com and Twilio leveraging the uptime of both platforms and also their ISO’s, no need for extra security audits. CERTWO CTI provides Voice & SMS & WhatsApp at the most competitive rates in the market as all minutes, messages, phone numbers, etc. are paid directly to the voip provider (i.e. “factory cost”).
CERTWO CTI enables our customers leverage Twilio in order to make and receive calls directly from their CRM, leveraging all the power of Twilio and the Salesforce platform, everything lives inside your CRM.
The integration of WhatsApp messaging into the CERTWO CTI enables our customers to leverage the WhatsApp channel within their Salesforce and manage all communication through Salesforce Cases following WhatsApp’s communication guidelines.
Salesforce Omnichannel
Integration with Salesforce enhances our CTI solutions, offering a unified system that centralizes communication channels and streamlines customer interactions.
Product Features
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Make and Receive Calls
Click-to-Call Support
Salesforce Business Hours Support
Route Calls using Salesforce Omni-Channel
Call Metrics
Call Recording
Reporting
Callback
Power Dialer
Automatic Outbound Dialer for Sales/Marketing use cases
Automations leveraging Salesforce Flows
WhatsApp light
Phone numbers management
Relate Calls to Anything
